FAQ

For users who subscribed on or before September 15th 2024, the trial price is €1.99 for the first 3 day, followed by a monthly fee of €14.99. For new users subscribing on or after September 16th 2024, the trial price is €0.01 for the first 3 days, followed by a monthly fee of €49.99. Users who subscribed before September 16th 2024 will continue to be billed according to the original pricing structure.

As a member, you are automatically charged once a month on the date you signed up. Your Movio subscription is charged at the beginning of your billing cycle and can take several days to appear on your account.

• Your billing date may be one day earlier or later due to time zone differences.
• If the day of your billing date does not occur in every month (for example, the 31st), you will be billed on the last day of that month instead. 
• If you pay for Movio through a third party, your Movio billing date may vary from your provider's billing date.

For cancelling your subscription, you can contact us through help@moviotv.online, call us or access our help center.
CUSTOMER CARE

• 0 805 98 54 98 (France)
• 900 751 051 (Spain)

Price is higher than expected
There are a few reasons you may be seeing a charge that is more than you expected.

• Taxes - Depending on where you live, you may be charged taxes in addition to your subscription price. 
• Fees - In some countries, card companies may charge an extra fee for cross-border transactions. Some countries may change the currency to USD even though we charge in local currency.
• Plan changes - If you or someone in your household upgraded your plan, your bill will reflect the higher plan price.

For any inquiries or questions you can send us an email to help@moviotv.online or call us to the following numbers
CUSTOMER CARE

• 0 805 98 54 98 (France)
• 900 751 051 (Spain)

Our refund policy for digital content is as follows:

• If you are not completely satisfied with your purchase, you may request a refund within 14 days of the purchase date.
• To request a refund, please contact us with your purchase receipt and a brief explanation of why you are requesting a refund.
• We will review your request and, if approved, process your refund within 14 days of receiving your request.
• Refunds will be issued to the original payment method used to make the purchase.
• Please note that we do not offer refunds on digital content that has been downloaded or accessed, unless there is a technical issue with the content that cannot be resolved.
• Any disputes or claims regarding the refund policy should be addressed to help@moviotv.online.
• We reserve the right to modify this refund policy at any time without notice.
• By making a purchase, you are agreeing to the terms and conditions of our refund policy.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We are committed to providing our customers with the best possible service and will do our best to resolve any issues you may have.